Track Record

The work — receipts included.

Twenty years of results from inside the companies where I led product and operations, and AI work since 2022. Sorted by the kind of problem I was brought in to solve, then role by role.

01 — By Category

Four kinds of work. Four kinds of evidence.

Turnarounds & Operational Repair

Fixing companies where the product, the operation, or the engineering organization has stalled.

  • AuthenticID — Eliminated 90% of technical debt and reduced production defects 85% in five months. Retained $15M in ARR.
  • Ford Motor Co. (via LiminalArc, formerly LeadingAgile) — Cut technical debt 71% across EMEA and India product organizations. Reduced employee work hours 30% (60 → 42 per week). Drove production defects to zero on new releases.
  • Sunset Technologies — Unified operations across three merged healthcare MSPs serving 250+ clients. Delivered 8% EBITDA growth and 12% revenue growth in 9 months. Customer satisfaction 6.5 → 9.2 and employee job satisfaction 6.2 → 9.3 over the same nine months; turnover 22% → under 10%.
  • Ivinex — Restructured Product and Customer Success post-funding. Retained $1.4M in MRR through renewals. Improved NPS 15 points.

Founding & Building

Companies started from a blank page and built into operating businesses.

  • Paragon Energy AI — Founded November 2025. Self-healing AI for renewable-energy infrastructure — autonomous edge agents that act locally, keep working when the network drops, and explain every decision in plain language. Built end to end: corporate structure, capital strategy, and the code itself, under an anchor project-finance partnership.
  • Shield One LLC — An MSP Group consolidating managed-service providers into a single operating company. Built and run hands-on, end to end.
  • Forge, Inc. — Founded 2002, operated through 2014. Built into a custom software studio serving 200+ small and mid-sized business clients. SaaS, eCommerce, CRM, and automation platforms. Full P&L responsibility, capital formation, and product delivery.

Roll-ups, Diligence & M&A

Acquisition strategy, integration execution, and value creation across platform plays.

  • Sunset Technologies — Executed the integration of three merged MSPs into a single operating company. Delivered $3.2M in annual cost savings and 8% EBITDA uplift within nine months.
  • Bright MLS — Rescued a stalled post-merger product program, delivering a new platform with 90% feature equity in six months and enabling expansion into five new markets.
  • Shield One LLC — Built the acquisition thesis and operating playbook for an MSP consolidation platform — corporate structure, capital strategy, and a screened target list of 90+ managed-service providers. Currently raising the capital to execute the first acquisitions.

Product Launches & New Growth

Adding new revenue lines into mature or stalled organizations.

  • Henry Schein — Added $14M in net new recurring revenue after eight years of zero product innovation. Assembled and led the executive team that planned and launched the new portfolio. Negotiated white-label partnerships to accelerate time-to-market.
  • Bright MLS — Delivered a new platform with 90% feature equity in six months, enabling post-merger expansion into five new markets and competitive positioning against Redfin, Zillow, and Realtor.com. Led the data lake design combining five MLS datasets and the initial AI predictive analytics build.
  • AuthenticID — Architected a personalized identity-verification protocol with a top-5 US bank. Established the acceptance criteria, testing protocols, and cross-organizational delivery cadence that made the program achievable.
  • IREX.AI — Advising on commercial strategy and market expansion across the United States and Middle East for the computer-vision public-safety platform.

02 — The Chronology

Two decades, role by role.

Mar 2026 – Present · Advisor · IREX.AI

Computer vision AI for security and public safety. Human analytics for crime deterrence, missing-person location, and disaster prevention.

  • Advising on commercial strategy and market expansion across the United States and Middle East

Nov 2025 – Present · Founder & CEO · Paragon Energy AI

Self-healing AI for renewable-energy infrastructure — autonomous edge agents on every device in the fleet.

  • Built the company end to end — corporate structure, capital strategy, and the platform itself
  • Architected and personally shipped the autonomous edge agents that act locally, keep working when the network drops, and explain every decision in plain language
  • In production under an anchor project-finance partnership

Feb 2025 – Present · Founder & CEO · Shield One LLC

An MSP Group — consolidating managed-service providers into a single operating company.

  • Founded and building the group end to end — corporate structure, capital strategy, and consolidation thesis
  • Bringing managed-service providers together into one operating company, built and run hands-on

Mar 2024 – Mar 2026 · Chief Product Officer · IREX.AI

Computer vision AI for security and public safety. Human analytics for crime deterrence, missing-person location, and disaster prevention.

  • Led commercial strategy and market expansion across the United States and Middle East
  • Translated computer vision capability into productized offerings for enterprise security and public-sector buyers

Jul 2022 – Dec 2023 · Sr. Director, Product Strategies · AuthenticID

Digital identity verification engine used by Fortune 100 banks, government agencies, and telecoms.

  • Owned product vision, strategy, roadmap, and execution for the AI-driven identity verification and anti-fraud platform; ensured SOC 2 and PII compliance throughout
  • Eliminated 90% of technical debt and improved delivery predictability through revised backlog management and feature refinement
  • Slashed production defects by 85% in five months through new quality gates and pre-release leadership approvals
  • Partnered with a top-5 US bank to architect a personalized identity-verification protocol with clear acceptance criteria and testing standards
  • Retained $15M in annual recurring revenue (ARR)

Aug 2021 – Aug 2022 · Senior Consultant — Product Strategy & Agile Transformation · LiminalArc (formerly LeadingAgile) — Client: Ford Motor Co.

Consulting firm supporting large enterprises through product and engineering transformation.

  • Transformed Ford's EMEA and India product organizations through restructured product taxonomy and core competency alignment
  • Cut technical debt 71% (from 7 to 2 months)
  • Drove production defects to zero on new releases
  • Reduced employee work hours 30% (60 → 42 per week) while improving delivery outcomes
  • Established a standardized delivery model adopted across multiple global divisions

Jan 2021 – Jul 2021 · Head of Product and Customer Success (Contract) · Ivinex

Cloud-based SaaS platform: lead management, support ticketing, and CRM with Script Pop technology.

  • Interim operator restructuring Product and Customer Success post-funding
  • Retained $1.4M in MRR through renewals
  • Improved NPS 15 points; shortened implementation timelines
  • Enhanced cross-functional productivity through process redesign and leadership coaching

Dec 2018 – Sep 2019 · Head of Operations — Product, Customer Experience & Service Delivery · Sunset Technologies

Comprehensive IT services provider specializing in custom technology solutions for healthcare practices.

  • Unified operations across three merged MSPs serving 250+ healthcare clients
  • Delivered 8% EBITDA growth and 12% revenue growth in nine months
  • Customer satisfaction 6.5 → 9.2 by addressing 30+ minute hold times and 24+ hour issue resolution
  • Employee job satisfaction 6.2 → 9.3 over the same period, with sentiment toward the company shifting from somewhat favorable to favorable, as turnover fell 22% → under 10%
  • Strengthened collaboration between sales and product delivery, increasing organizational throughput

Oct 2017 – Sep 2019 · Senior Product Manager, Analytics and Business Intelligence · Bright MLS

Multi-market MLS platform competing against Redfin, Zillow, and Realtor.com.

  • Rescued the post-merger product program after two years of zero innovation
  • Delivered new platform with 90% feature equity in six months, enabling expansion into five new markets
  • Led the design and architecture of the data lake combining five MLS company datasets
  • Built the initial AI model for predictive analytics and market research

Oct 2014 – Nov 2016 · Senior Product Manager, Strategic Innovations · Henry Schein

Fortune 500 distributor of healthcare products and services.

  • Key role in adding $14M in net new recurring revenue after eight years of zero product innovation
  • Assembled and led the executive team that planned and launched the new portfolio
  • Leveraged the distribution organization to negotiate white-label partnerships and accelerate time-to-market

Apr 2002 – Oct 2014 · Founder, CEO · Forge, Inc.

Custom software development studio. SaaS, eCommerce, and CRM solutions for small to medium-sized businesses.

  • Built the consulting practice from inception to 200+ active clients
  • Hired and led cross-functional teams across product, engineering, and customer delivery
  • Full P&L ownership: operations, budget, board meetings, strategic partnerships, capital raises
  • Delivered platforms improving client revenue performance, customer relations, and operational efficiency
  • Operated through 12 years of small-business technology cycles

03 — Scale

The aggregate.

$98M

Largest division P&L

250+

People led across divisions

20+

Years operating

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