Track Record

The work — receipts included.

Twenty years building customer experiences people actually love — and getting the whole company, from the code to the cap table, to line up behind them. (AI joined the team in 2022.) Quantified outcomes, sorted by the kind of problem I was brought in to solve. The full story's below.

01 — By Category

Four kinds of work. Four kinds of evidence.

Turnarounds & Operational Repair

Fixing companies where the product, the operation, or the engineering organization has stalled.

  • AuthenticID — Eliminated 90% of technical debt and reduced production defects 85% in five months. Retained $15M in ARR.
  • Ford Motor Co. (via LiminalArc, formerly LeadingAgile) — Cut technical debt 71% across EMEA and India product organizations. Reduced employee work hours 30% (60 → 42 per week). Drove production defects to zero on new releases.
  • Sunset Technologies — Unified operations across three merged healthcare MSPs serving 250+ clients. Delivered 8% EBITDA growth and 12% revenue growth in 9 months. Customer satisfaction 6.5 → 9.2 and employee job satisfaction 6.2 → 9.3 over the same nine months; turnover 22% → under 10%.
  • Ivinex — Restructured Product and Customer Success post-funding. Retained $1.4M in MRR through renewals. Improved NPS 15 points.

Founding & Building

Companies started from a blank page and built into operating businesses.

  • Paragon Energy AI — Founded November 2025. Self-healing AI for renewable-energy infrastructure — autonomous edge agents that act locally, keep working when the network drops, and explain every decision in plain language. Built end to end: corporate structure, capital strategy, and the code itself, under an anchor project-finance partnership.
  • Shield One LLC — An MSP Group consolidating managed-service providers into a single operating company. Built and run hands-on, end to end.
  • Forge, Inc. — Founded 2002, operated through 2014. Built into a custom software studio serving 200+ small and mid-sized business clients. SaaS, eCommerce, CRM, and automation platforms. Full P&L responsibility, capital formation, and product delivery.

Roll-ups, Diligence & M&A

Acquisition strategy, integration execution, and value creation across platform plays.

  • Sunset Technologies — Executed the integration of three merged MSPs into a single operating company. Delivered $3.2M in annual cost savings and 8% EBITDA uplift within nine months.
  • AuthenticID — The technical turnaround — 90% of technical debt eliminated, production defects cut 85% in five months — materially strengthened the company's valuation ahead of its acquisition by Incode.
  • Bright MLS — Rescued a stalled post-merger product program, delivering a new platform with 90% feature equity in six months and enabling expansion into five new markets.
  • Shield One LLC — Built the acquisition thesis and operating playbook for an MSP consolidation platform — corporate structure, capital strategy, and a screened target list of 90+ managed-service providers. Currently raising the capital to execute the first acquisitions.

Product Launches & New Growth

Adding new revenue lines into mature or stalled organizations.

  • Henry Schein — Added $14M in net new recurring revenue after eight years of zero product innovation. Assembled and led the executive team that planned and launched the new portfolio. Negotiated white-label partnerships to accelerate time-to-market.
  • Bright MLS — Delivered a new platform with 90% feature equity in six months, enabling post-merger expansion into five new markets and competitive positioning against Redfin, Zillow, and Realtor.com. Led the data lake design combining five MLS datasets and the initial AI predictive analytics build.
  • AuthenticID / Top-5 US Bank — Architected a personalized identity-verification protocol with a top-5 US bank that drove a 20% increase in ARR. Established the acceptance criteria, testing protocols, and cross-organizational delivery cadence that made the program achievable.
  • IREX.AI — Advising on commercial strategy and market expansion across the United States and Middle East for the computer-vision public-safety platform.

02 — The Chronology

Two decades, role by role.

Mar 2026 – Present · Advisor · IREX.AI

Computer vision AI for security and public safety. Human analytics for crime deterrence, missing-person location, and disaster prevention.

  • Advising on commercial strategy and market expansion across the United States and Middle East

Nov 2025 – Present · Founder & CEO · Paragon Energy AI

Self-healing AI for renewable-energy infrastructure — autonomous edge agents on every device in the fleet.

  • Built the company end to end — corporate structure, capital strategy, and the platform itself
  • Architected and personally shipped the autonomous edge agents that act locally, keep working when the network drops, and explain every decision in plain language
  • In production under an anchor project-finance partnership

Feb 2025 – Present · Founder & CEO · Shield One LLC

An MSP Group — consolidating managed-service providers into a single operating company.

  • Founded and building the group end to end — corporate structure, capital strategy, and consolidation thesis
  • Bringing managed-service providers together into one operating company, built and run hands-on

Mar 2024 – Mar 2026 · Chief Product Officer · IREX.AI

Computer vision AI for security and public safety. Human analytics for crime deterrence, missing-person location, and disaster prevention.

  • Led commercial strategy and market expansion across the United States and Middle East
  • Translated computer vision capability into productized offerings for enterprise security and public-sector buyers

Jul 2022 – Dec 2023 · Sr. Director, Product Strategies · AuthenticID

Digital identity verification engine used by Fortune 100 banks, government agencies, and telecoms.

  • Owned product vision, strategy, roadmap, and execution for the AI-driven identity verification and anti-fraud platform; ensured SOC 2 and PII compliance throughout
  • Eliminated 90% of technical debt and improved delivery predictability through revised backlog management and feature refinement
  • Slashed production defects by 85% in five months through new quality gates and pre-release leadership approvals
  • Drove a 20% ARR increase by partnering with a top-5 US bank to architect a personalized identity-verification protocol with clear acceptance criteria and testing standards

Aug 2021 – Aug 2022 · Senior Consultant — Product Strategy & Agile Transformation · LiminalArc (formerly LeadingAgile) — Client: Ford Motor Co.

Consulting firm supporting large enterprises through product and engineering transformation.

  • Transformed Ford's EMEA and India product organizations through restructured product taxonomy and core competency alignment
  • Cut technical debt 71% (from 7 to 2 months)
  • Drove production defects to zero on new releases
  • Reduced employee work hours 30% (60 → 42 per week) while improving delivery outcomes
  • Established a standardized delivery model adopted across multiple global divisions

Jan 2021 – Jul 2021 · Head of Product and Customer Success (Contract) · Ivinex

Cloud-based SaaS platform: lead management, support ticketing, and CRM with Script Pop technology.

  • Interim operator restructuring Product and Customer Success post-funding
  • Retained $1.4M in MRR through renewals
  • Improved NPS 15 points; shortened implementation timelines
  • Enhanced cross-functional productivity through process redesign and leadership coaching

Dec 2018 – Sep 2019 · Head of Operations — Product, Customer Experience & Service Delivery · Sunset Technologies

Comprehensive IT services provider specializing in custom technology solutions for healthcare practices.

  • Unified operations across three merged MSPs serving 250+ healthcare clients
  • Delivered 8% EBITDA growth and 12% revenue growth in nine months
  • Customer satisfaction 6.5 → 9.2 by addressing 30+ minute hold times and 24+ hour issue resolution
  • Employee job satisfaction 6.2 → 9.3 over the same period, with sentiment toward the company shifting from somewhat favorable to favorable, as turnover fell 22% → under 10%
  • Strengthened collaboration between sales and product delivery, increasing organizational throughput

Oct 2017 – Sep 2019 · Senior Product Manager, Analytics and Business Intelligence · Bright MLS

Multi-market MLS platform competing against Redfin, Zillow, and Realtor.com.

  • Rescued the post-merger product program after two years of zero innovation
  • Delivered new platform with 90% feature equity in six months, enabling expansion into five new markets
  • Led the design and architecture of the data lake combining five MLS company datasets
  • Built the initial AI model for predictive analytics and market research

Oct 2014 – Nov 2016 · Senior Product Manager, Strategic Innovations · Henry Schein

Fortune 500 distributor of healthcare products and services.

  • Key role in adding $14M in net new recurring revenue after eight years of zero product innovation
  • Assembled and led the executive team that planned and launched the new portfolio
  • Leveraged the distribution organization to negotiate white-label partnerships and accelerate time-to-market

Apr 2002 – Oct 2014 · Founder, CEO · Forge, Inc.

Custom software development studio. SaaS, eCommerce, and CRM solutions for small to medium-sized businesses.

  • Built the consulting practice from inception to 200+ active clients
  • Hired and led cross-functional teams across product, engineering, and customer delivery
  • Full P&L ownership: operations, budget, board meetings, strategic partnerships, capital raises
  • Delivered platforms improving client revenue performance, customer relations, and operational efficiency
  • Operated through 12 years of small-business technology cycles

03 — Scale

The aggregate.

$98M

Largest division P&L

250+

People led across divisions

20+

Years operating