For mid-size companies
You know AI matters. Nobody in the building owns it.
Your company is big enough for AI to matter and lean enough that no one owns it. AI is on every agenda, and vendors keep calling. What's missing is a senior person who can pick the right bets, govern them, and get them working.
Get that senior leadership, for as much or as little time as you need.
Sound familiar?
Where this helps.
- You've bought AI licenses, but nothing has changed in how the work gets done.
- A pilot looked great in the demo and never made it into daily use.
- Vendors are pitching you, and no one inside can tell which pitch is real.
- Your people are using AI tools on their own, with customer data, and no policy.
- You need an AI or product leader but can't justify, or find, a full-time one yet.
What your company gets
What an engagement aims to move, measured on your own numbers.
We agree up front which numbers should move. Where a number can be measured today, that baseline is how we both judge the work. Where a result only shows up later, we agree up front when and how it will be measured.
Inside the company
Run the business better
Better quality of work
AI checks documents, data, and decisions, and people review the exceptions. The goal is fewer errors and less rework.
Measured byError rate, rework hours
Faster execution
Routine steps in quoting, triage, reporting, and approvals move to AI, so work waits less.
Measured byCycle time, turnaround
Time and cost savings
The aim is to return hours spent on repetitive work and lower the cost of each unit of work.
Measured byCost per ticket, order, or claim
More effective people
Your team is trained to work with AI, so skilled people can spend more of their time on judgment calls.
Measured byHours returned to skilled staff
With your customers
Grow the business
Smarter products and services
AI built into what you sell, designed around your customers and your own data.
Measured byAdoption, attach rate
Better customer experience
Aimed at faster, more accurate answers and service, with a person behind every decision that matters.
Measured byResponse time, satisfaction
Loyalty and revenue
Aimed at service that keeps customers and follow-through that turns interest into sales.
Measured byRetention, revenue per customer
Stronger market position
Capabilities built on your own data and process, which are harder for competitors to copy.
Measured byWin rate, share of target accounts
Who leads the work
Led by someone who builds AI and runs businesses.
Many AI projects stall between the demo and the business. Your engagement is led by an executive who has built AI and done the operating work to get past that point.
Thomas J. Hanks designed and coded an autonomous agent platform at Paragon Energy AI, with an evaluation harness and human review. At AuthenticID, an AI identity-verification platform, he eliminated 90% of the technical debt and cut production defects 85% in five months. At Sunset Technologies, he unified three merged healthcare IT service providers serving 250+ clients in nine months; revenue grew 12% and customer satisfaction rose from 6.5 to 9.2. Earlier, he ran a software studio for twelve years, serving more than 200 small and mid-sized businesses.
What you walk away with
A short list of bets worth making
Ranked by value, feasibility, and risk, each with a dollar target, so you spend on what pays first.
Systems that work in the business
Built with evaluation, monitoring, and human review, so they hold up after the demo.
Guardrails that fit your size
A practical AI policy and approval process, not a compliance program built for a bank.
A team that owns it
Your people run the system and the scorecard after the engagement ends.
How to start
Shaped around your needs.
The recommended start is the AI Value Diagnostic: two to four weeks, fixed fee from $7,500, with ranked use cases, dollar targets, and a 90-day plan. From there, choose embedded help inside your team toward agreed results, with a handoff backed by training and coaching; Investigative Advisory for your leadership; or training for your people. When you need a leader, the same person can take a fractional chief AI, product, operating, or executive officer seat.
Let's work out what's worth doing first.
Share a note about your business and what you want AI to change, and get a personal reply within two business days.